What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that specifies how many times a bonus amount must be bet on games before it can be converted into withdrawable cash. It ensures that bonuses are used for gameplay rather than immediate withdrawal.
Why can't I withdraw my bonus?
You cannot withdraw bonus funds directly because they are credited as play-credits. You must first meet the wagering requirements associated with that specific offer. Once the requirements are fulfilled, the remaining bonus funds move to your real-money balance.
Why did my balance drop when I claimed an offer?
This usually happens if you were using real money and switched to a bonus balance, or if a bonus expired. In some cases, your real money is used first, and once depleted, the system automatically switches to your bonus balance.
Do all games count equally?
No, most casinos use game weighting. Slots typically contribute the most toward wagering requirements, while table games and live dealer games contribute significantly less or not at all due to their lower house edge.
Can I hold two bonuses at once?
Generally, players can only have one active bonus at a time. If you claim a new offer while another is active, the previous bonus may be forfeited. Always check the specific terms of each offer in your account.
What happens when a bonus expires?
If the time limit for a bonus is reached before the wagering requirements are met, any remaining bonus funds and the winnings generated from them are typically removed from your account balance.
Can I cancel a bonus?
Most platforms allow you to cancel an active bonus, but doing so typically results in the immediate forfeiture of all bonus funds and any winnings accrued using those funds. Contact support if you wish to opt out.
Where do I check my wagering progress?
Your current wagering progress is usually displayed within the 'Promotions' or 'Bonus' section of your user account. It typically shows a progress bar or a remaining amount that must be bet.